Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Description:
24x7x6 Hour
Service Details:
Remote problem diagnosis and support:
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
On-site hardware support:
For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
6-hour repair-time commitment:
HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center.
Provided Support:
Remote Diagnosis
Service Availability:
24 x 7
Service Response Time:
6 Hour - Repair
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
- BL20p G4 Server Blade
