Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Description:
8x5xNext Business Day
Service Details:
Where next business day delivery is available an advance replacement will ship to arrive the next business day provided that Cisco determination of hardware failure has been made before 3 pm. Depot time, if customer makes a request after 3 pm, Cisco will ship the Advance Replacement the next business day
Provided Support:
- Parts Replacement
- Phone Support
- Software Update
- Software Upgrade
- Web Knowledge Base Access
- Software Maintenance
Service Availability:
- 8 x 5 Parts Replacement
- 24 x 7 Phone Support
Service Response Time:
Next Business Day - Parts Replacement
Service Duration:
1 Year
Product Supported:
Cisco CGR2010 Security Bundle with SEC license PAK: CGR-2010-SEC/K9
